Introduction
1.1 NXT Tutoring Pty Ltd (hereafter referred to as “NXT Tutoring,” “we,” “us,” or “our”) is committed to safeguarding the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2 This Privacy Policy outlines how we collect, use, disclose, and manage personal information, as well as individuals’ rights in relation to their personal information.
Collection of Personal Information
2.1 We collect personal information directly from individuals or their legal guardians, including but not limited to names, contact details, date of birth, academic records, and payment information. This information is collected for the primary purpose of providing tutoring services, assessing educational needs, and managing client accounts.
2.2 Personal information may also be collected indirectly, such as through our website or social media platforms, for the purpose of improving user experience, analysing trends, and marketing our services.
2.3 We only collect personal information that is reasonably necessary for the purposes outlined in this Privacy Policy. Individuals may choose not to provide certain personal information, but this may affect our ability to provide requested services.
Use of Personal Information
3.1 Personal information collected by NXT Tutoring is used for the primary purpose of providing tutoring services and managing client accounts. This includes scheduling tutoring sessions, communicating with clients, processing payments, and maintaining academic records.
3.2 We may also use personal information for secondary purposes, such as marketing and promotional activities, unless individuals opt out of such communications.
Disclosure of Personal Information
4.1 Personal information may be disclosed to third parties, including but not limited to tutors, payment processors, IT service providers, and legal or regulatory authorities, solely for the purpose of providing tutoring services and managing client accounts.
4.2 We may also disclose personal information if required by law or in response to lawful requests by government authorities, such as court orders or subpoenas.
Security of Personal Information
5.1 We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes implementing appropriate security measures such as encryption, access controls, and regular security audits.
5.2 Personal information is stored securely, both physically and electronically, with access restricted to authorised personnel only.
Access and Correction of Personal Information
6.1 Individuals have the right to request access to their personal information held by NXT Tutoring and to request correction of any inaccuracies.
6.2 Requests for access or correction should be made in writing to our Privacy Officer, who will respond to such requests within a reasonable timeframe in accordance with the APPs.
Complaints and Contact Information
7.1 Any complaints or concerns regarding the handling of personal information should be directed to our Privacy Officer, who will investigate and respond to complaints in accordance with our internal complaints handling procedures.
7.2 If individuals are not satisfied with the outcome of their complaint, they may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
Policy Updates
8.1 This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or industry standards.
8.2 Any updates to this Privacy Policy will be published on our website, and individuals will be notified of material changes to the policy via email or other designated communication channels.
Policy Acknowledgment
9.1 By engaging NXT Tutoring’s services, individuals acknowledge their acceptance and adherence to the terms outlined in this Privacy Policy.
This Privacy Policy is governed by the laws of New South Wales, Australia, and any disputes arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of New South Wales.